Eddie Gomez is The Dude of User Experience. He tackles complex problems through great communication, motivates teams to build meaningful experiences, and delivers measurable business outcomes. In 2025 he expanded into business development — leading pitch teams, shaping UX narratives that win deals, and growing agency accounts organically.

GVP Experience Design Director @ Razorfish, 2006–Present

New England insurance client

New Biz Win
  • Built and led UX/UI pitch team; orchestrated experience strategy narrative as lead presenter for UX and creative
  • Helped win $20M multi-year connected media deal — combined media + web RFPs into holistic agency partnership

BNSF Railway

Organic Growth
  • Re-kindled site redesign from sister agency; assembled UX/UI + SEO + content strategy team
  • Grew engagement into ~$2M organic account extension through client trust and demonstrated value

USAA

Connected Media
  • UX lead for connected media strategy — driving lead acquisition across multiple LOBs via email + landing pages
  • Improved landing page design system; identified content/component gaps to marry UX with product RTBs
  • Built cross-track client relationships to champion customer-centric design thinking

Pfizer + Labcorp

Healthcare
  • Pfizer: Led design system transformation across 24 product lines; ran usability testing for Super Bowl cancer research campaign
  • Labcorp: Launched new DTC genetic testing product — market analysis, audience needs, digital differentiation. Led 40-site migration to unified nav + design system

Marriott

B2B Product Design
  • UX/UI consultant on white-label vendor implementation for hotel self-service media planning
  • Prototyped GenAI-powered reporting feature to improve MVP adoption

Universal Parks & Resorts

Travel Ecommerce
  • 5-year Creative Director relationship — e-commerce optimization, mobile app redesign, design system rollout with CDO leadership

Southern Glazers Wine & Spirits

B2BECommerce
  • 5-year UX lead — helped establish Proof e-commerce platform generating $1B+ in online revenue

People & Mentorship

10+ years growing jr/mid UX talent into senior roles at Razorfish — building team culture, maintaining craft standards, and creating growth paths in a hybrid/remote environment.